Privacy Policy

Luxify BM respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Luxify BM collects, uses, stores, and protects personal information when you visit our website, contact us, request a quote, complete a lead form, book a consultation, or otherwise interact with our business.

1. Information We Collect

We may collect personal information such as:

  • Name

  • Phone number

  • Email address

  • City or general location

  • Property or project information

  • Garage size and condition

  • Information about your renovation, flooring, storage, lighting, or other project needs

  • Preferred project timeline

  • Messages or information you voluntarily provide to us

  • Appointment or consultation information

  • Website usage information, where applicable

If you submit information through Facebook, Instagram, Meta lead forms, Messenger, or another third-party platform, we may receive the information you choose to provide through that platform.

2. How We Use Your Information

We may use your information to:

  • Respond to inquiries

  • Contact you regarding a project

  • Prepare estimates or recommendations

  • Schedule consultations or appointments

  • Understand your renovation needs

  • Provide our services

  • Follow up regarding requested services

  • Improve our products, services, website, and customer experience

  • Send relevant information about Luxify BM services where permitted by law

  • Maintain business and customer records

  • Meet legal or regulatory requirements

3. Marketing Communications

If you provide your contact information to Luxify BM, we may contact you regarding the inquiry or service you requested.

Where required by applicable law, we will obtain the appropriate consent before sending promotional electronic communications.

You may ask us to stop sending marketing communications at any time by replying to the message, contacting us directly, or using any unsubscribe option provided.

4. Meta, Facebook and Instagram Lead Forms

Luxify BM may use advertising and lead-generation tools provided by Meta Platforms, including Facebook and Instagram.

When you submit a lead form through one of these platforms, the information you provide may be shared with Luxify BM so that we can respond to your inquiry, recommend services, provide an estimate, or arrange a consultation.

Your use of Facebook and Instagram is also subject to Meta's own privacy policies and terms.

5. Sharing of Personal Information

Luxify BM does not sell your personal information.

We may share limited personal information with trusted service providers or professionals when reasonably necessary to:

  • Provide the service you requested

  • Schedule or complete a project

  • Operate our website or business systems

  • Process communications or appointments

  • Provide advertising, analytics, or customer-management services

  • Comply with legal requirements

Examples may include contractors, subcontractors, software providers, website providers, booking platforms, advertising platforms, or other service providers supporting our operations.

We only share information that is reasonably necessary for the applicable purpose.

6. Cookies and Analytics

Our website may use cookies, analytics tools, advertising technologies, or similar technologies to understand website traffic, improve our website, measure advertising performance, and provide relevant advertising.

You may be able to manage cookies through your browser settings or other privacy controls made available on our website.

7. Storage and Protection

Luxify BM takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, use, loss, disclosure, or modification.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

8. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business records, or as required by applicable law.

When information is no longer reasonably required, it may be securely deleted, destroyed, or anonymized where appropriate.

9. Your Privacy Rights

Subject to applicable law, you may request to:

  • Access personal information we hold about you

  • Correct inaccurate or incomplete information

  • Withdraw consent where consent is the basis for processing

  • Ask questions about how your information is being used

  • Request deletion of certain personal information where applicable

  • Request that we stop sending promotional communications

Certain legal or business requirements may limit our ability to fulfill some requests.

10. Information Processed Outside Québec or Canada

Some technology providers, online platforms, or service providers used by Luxify BM may process or store information outside Québec or Canada.

When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction.

11. Third-Party Websites and Services

Our website or communications may contain links to third-party websites or services.

Luxify BM is not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before providing them with personal information.

12. Changes to This Policy

Luxify BM may update this Privacy Policy from time to time.

Any updated version will be posted on our website with a revised effective date.

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